Frequently Asked Questions
for Renting a Villa

Here you can read about terms and conditions.
We highly recommend that you arrange travel insurance for your holiday.
Yes, if you put yourself in contact with our reservations team they can make appropriate suggestions for your holiday.
Seasonal temperatures vary, in July and August they can top 30°C with sunshine all day long! Spring and autumn days can also be very warm with highs up to 27°C. Winters have cooler and wetter weather, even so the temperature is still a mild 16°C. The most popular months for visitors looking for sun, sand and sea are May to October. The quieter months are very popular with hikers and cyclists, and even in the winter the Balearics are still “open for business”.
This is dependent on the property, on your reservation of your chosen holiday home you will be sent the appropriate terms and conditions etc. prior to payment.
The deposit is non-refundable, and the balance is due 60 days prior to arrival and once paid it is also non-refundable.
Please ask us in the reservations department and we will send you as much information as we have available.
The majority of our properties are not pet friendly. If pets are allowed to come to the property then this will be indicated in the description.
You are committed to take care of the property during your stay and return the property to the owner in the same condition as it was received. Some property owners will ask you for a damage deposit which will be returned to you 5 days after your departure if the owner has confirmed that there was no breakage.
Depending on availability then of course you can. Get in touch with our reservations department.
This is dependent on the property and will be stated in the individual description.
Where English Satellite (SAT) TV is indicated then there will be the “Freeview” English SAT channels, BBC, ITV, Channel 4 etc.
4pm local time. (Spain is one hour ahead of Britain).
Yes where stated there is extra mid-week cleaning.
If the calendars show them to be available.
Where stated or visible in the pictures. Please ask our reservation staff to find you one if you require a gated pool but cannot find one in our selection of properties.
Features of the property and local amenities are always described in the individual property details.
Where stated, if required cots etc. can be provided
All tap water is fit for drinking, brushing teeth and washing. However it is always best to buy bottled drinks, some visitors prefer the flavour. For cooking or making tea/coffee the tap water is absolutely safe
Make sure that you have your European Health Insurance Card (EHIC) with you on your trip. If you have health insurance then make sure that you bring the relevant documents with you. If you take any prescription medications then it is always advisable to pack enough to cover the length of your stay. If you have any pre-existing illnesses or conditions then take advice from your GP before you travel. If you have a medical emergency whilst you are on your holiday then call 112 to get an ambulance. In addition, by law Spanish taxi drivers must transport medical emergencies to hospital when asked to do so. Any driver can also turn their vehicle into an ambulance if needed. In order to do this you must drive with your hazard lights on and fly a white piece of material from the window. But be warned as misuse of this system will result in a heavy fine.
The average flight time is about 2 – 2.5 hours. Depending on the time of year you can fly directly to Mallorca. In order to get to Formentera you must get a ferry from Ibiza.
Bearing in mind the size of the islands it can’t take too long to get from the airport to the property that you have chosen. Most journeys are well under an hour. You can book a car in advance or hire a car on arrival (not recommended, but possible in some cases) or get a taxi from the airport to your door.
The time difference is +1 hour ahead of GMT.
English and German are frequently spoken. The official languages are Spanish and Catalan which is the language of Catalunya. The local languages are Mallorquí (Mallorca), Eivissenc (Ibiza and Formentera), and Menorquí (Minorcan).
Please don’t forget your sun protection. Make sure you use a high factor cream and reapply throughout the day. Don’t let your holiday be spoilt by sun stroke! Stay out of the sun when it is at its peak, drink plenty of water and wear a hat.

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